Shipping & Returns

We have a 30 day return policy with conditions. These are specified below.

Items that may be returned:

Items in resale condition in original packaging.

Items which were damaged during shipping to you.

Items that may NOT be returned:

Personalized or personal care products cannot be returned.

In order to make a return, you must take the follow steps listed below. Before doing so please get in touch with us by email or by phone to let us know of your return.

Step 1

Enter the RAN in the space provided on the return label, which is part of the packing slip received with the shipment.

Step 2

Affix the Return Label to the original shipping box. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return that are not in resale condition.

PLEASE TAKE NOTE: You are responsible for shipping charges. We do not refund shipping charges. No credit is given for lost or damaged packages. Non-returnable items, such as personalized products, returned to us will not be shipped back to the sender, nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method, as we cannot be responsible for damaged or lost return packages.

Step 3

After we receive your package and inspect the items, you will receive an email confirming the credit total that has been issued. Credit should appear on your card in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.